COMMUNICATING WITH IMPACT
COURSE OBJECTIVES To provide foundational knowledge of Artificial Intelligence AI Machine Learning and Deep Learning
COURSE OBJECTIVES
To provide foundational knowledge of Artificial Intelligence (AI), Machine Learning, and Deep Learning
To introduce practical AI applications and their benefits in business operations
To equip participants with essential skills in using Generative AI tools to improve workplace productivity
To develop an understanding of AI-driven decision-making and automation
To promote awareness of AI ethics, governance, and responsible AI practices
To prepare participants for AI fundamentals certification through structured learning and exam preparation
MODULES
- Introduction to Communication Essentials
- Building Rapport and Trust
- Communicating with Clarity and Confidence
- Understanding Your Audience
- Persuasive Communication Techniques
- Handling Difficult Conversations
- Crafting Professional Written Messages
- Managing Feedback and Criticism in Writing
- Storytelling in Written Communication
- Planning and Structuring an Effective Presentation
- Delivering with Confidence
- Engaging and Persuading Your Audience
LEARNING OUTCOME
Understand fundamental AI, Machine Learning, and Deep Learning concepts
Identify practical AI applications and opportunities in business environments
Utilize Generative AI tools to enhance productivity and streamline daily tasks
Apply basic AI concepts to support decision-making and workflow automation
Recognize ethical risks, governance principles, and responsible AI practices
Demonstrate foundational AI knowledge and understanding of key certification exam concepts
CERTIFICATION
CONVERGENCE CERTIFICATION AND SKILL DEVELOPMENT COUNCIL (CCSD)