PRESENTING WITH IMPACT
COURSE OBJECTIVES - Deliver impactful presentations - Effective communication by observing body language and tone
COURSE OBJECTIVES
- Deliver impactful presentations
- Effective communication by observing body language and tone
- Obtain approval for a proposal or project
- Understand the influence of communication, its principles and practices
- Develop a positive and effective communication style
- Handling conflicts or difficult conversations at the workplace
MODULES
- Effective Communication
- Structuring the Presentation Content
- Presentation Delivery Styles & techniques
- Managing Stakeholders & Handling Difficult Questions
- Understanding your audience
- Storytelling for Impact
LEARNING OUTCOME
• Understanding different styles of communication
• Assertive, Voltaire, non-assertive, aggressive communication
• Ideation- brainstorming / feedback
• Basic conflict resolution
• 5 Levels of Listening in Teams (Ignoring, Pretending, Selective, Attentive, Empathic)
• Understanding different types of questions (open, closed, leading, conclusive, etc.)
• Adapting to different communication situations (face-to-face, telephone, written, etc.)
• Correct utilisation of questioning and listening skills
• Understanding and adapting communication towards different types of audience
• Giving and receiving feedback
• Identifying communication misunderstandings (different expectations, views, experience, biases, etc.)
• Communicating across different generations (silent generation, baby boomers, Gen X, Y, Z)
CERTIFICATION
GKK
